Your GDPR Rights

Last updated: January 2026

The General Data Protection Regulation (GDPR) gives you strong rights over your personal data. This page explains each right and how to use it.

Data Controller

The data controller for this site is arcglen.com, based at 186 Fairfield Road, Manchester, M14 6FS, United Kingdom.

For all data requests, email us at: support@arcglen.com

Your Rights in Detail

1. Right of Access

You can ask us what personal data we hold about you. We will provide a copy within 30 days. This is free of charge for the first request. If requests are repeated or excessive, we may charge a small fee.

How to use it: Email support@arcglen.com with the subject line "Data Access Request". Include your name and the email you used on our site.

2. Right to Correction

If any data we hold about you is wrong or incomplete, you can ask us to fix it. We will make the change within 30 days.

How to use it: Email support@arcglen.com with the subject line "Data Correction Request". Tell us what needs to be changed.

3. Right to Deletion

You can ask us to delete your personal data. This is also called the "right to be forgotten". We will delete your data unless we have a legal reason to keep it.

When it applies:

The data is no longer needed for its original purpose.
You withdraw your consent.
You object to the processing and there is no overriding reason to continue.
The data was processed unlawfully.

How to use it: Email support@arcglen.com with the subject line "Data Deletion Request".

4. Right to Restriction

You can ask us to limit how we use your data. While restricted, we will store the data but not process it further.

When it applies:

You dispute the accuracy of your data (while we check it).
Processing is unlawful but you prefer restriction over deletion.
We no longer need the data but you need it for a legal claim.
You have objected to processing (while we consider your objection).

How to use it: Email support@arcglen.com with the subject line "Data Restriction Request".

5. Right to Data Portability

You can ask for your personal data in a structured, common, machine-readable format. You can also ask us to send it to another service provider where this is possible.

What data this covers:

Data you provided to us directly (contact form data).
Data processed based on your consent.

How to use it: Email support@arcglen.com with the subject line "Data Portability Request". We will provide data in CSV or JSON format.

6. Right to Object

You can object to our processing of your data when we rely on legitimate interest. We will stop unless we can show a strong reason to continue.

You can always object to direct marketing. We will stop as soon as you ask.

How to use it: Email support@arcglen.com with the subject line "Data Processing Objection".

How to Withdraw Consent

If you gave consent for us to process your data (for example, by submitting a form or accepting cookies), you can withdraw it at any time.

For cookies:

Clear your browser cookies and reload the site. The consent banner will appear again.
Use your browser settings to block cookies from arcglen.com.
On most browsers: Settings > Privacy > Cookies > Manage or Block.

For contact data:

Email support@arcglen.com and ask us to delete your data.
We will confirm deletion within 30 days.

Withdrawing consent does not affect the lawfulness of processing done before you withdrew.

How to Manage Cookies

You have full control over cookies on your device:

Consent banner: When you first visit our site, you can choose "Essential Only" to block non-essential cookies.
Browser settings: Each browser has a cookie management page. Look in Settings or Preferences under Privacy or Security.
Clear existing cookies: You can delete all cookies from our site through your browser at any time.

Blocking essential cookies may stop some parts of the site from working correctly.

Response Time

We aim to respond to all GDPR requests within 30 days. If a request is complex, we may need up to 60 days. We will tell you if this is the case.

Complaints

If you are not happy with how we handle your data, you have the right to complain to a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

Contact

For all GDPR matters, contact us at:

Email: support@arcglen.com
Address: 186 Fairfield Road, Manchester, M14 6FS, United Kingdom